There have been numerous complaints from a section of Co-Operative Bank customers claiming they discovered large amounts of money missing from their accounts and which they suspect could be as a result of internal fraud.
There have been complaints of delayed crediting of accounts for those who’s pay are processed by the bank.Some customers have also complained that the bank is taking longer to clear deposited checks.
A customer on her Facebook page has accused the bank of ‘fraud’
“Ksh13,000 vanished from my account mysteriously by a certain kisingu. I have been at the Upper Hill branch since noon and its now 3pm and I have not been helped, am being shuttled from on inefficient officer to another. You are the most disgusting inefficient fraudulent bank ever. This happened at the worst time for most people towards end of month, when most need to pay utility bills such as rent, power and water bills.”
Another customer slammed the Coop Bank failing her to access her money for over three day. “Honestly, Coop Bank, how can you make me go without salary for three days. Cant you tell us what is happening “When I call your people, you say the money is in my account, when I check the ATM nothing, when I queue inside the bank you tell me your system is offline, Kusema ukweli why are you making us look like beggars? Why?” She wondered.
Jammed with complaints on their page, Co-Op Bank admits that that they were encountering a ‘system challenge’ but that it was isolated incidents thus, the customers were still required to call customer service to have the issues resolved case by case.
The bank is also scrapping civil servants loan limits.
KenyanHour 